Quality & Complaint Policy

AS GAZİMAĞUSA SHIPYARD, WE ARE COMMITTED TO DOCUMENTATION STUDIES AND CONTINUOUSLY IMPROVE IN ORDER TO FOLLOW THE REQUIREMENTS OF ISO 9001:2015 QUALITY MANAGEMENT SYSTEM AND ISO 10002:2018 CUSTOMER SATISFACTION STANDARDS IN LINE WITH OUR VISION AND MISSION.

OUR QUALITY & COMPLAINT POLICY IN THIS LINE;

IN TRNC, IN THE FIELD OF SHIP MAINTENANCE, REPAIR, PAINT AND BUILDING OF SHIP AND YACHT UP TO 160 METERS, AFFORDABLE PRICE, QUALITY, CUSTOMER'S NEEDS AND EXPECTATIONS KEEP IN THE FOREIGHT, OUR COMPLIANCE WITH NATIONAL AND INTERNATIONAL PAINTING STANDARDS

TO ENSURE OUR EMPLOYEES TO USE THEIR COMPETENCES AND TALENTS IN THE BEST WAY, TO RISE THE QUALITY AWARENESS TOGETHER WITH ALL OUR EMPLOYEES AND TO RISE THE QUALITY LEVEL BY MAKING THE WORKS EASIER TO EXECUTE WITHIN THE TEAM SPIRIT,

COMPLYING WITH THE CONDITIONS OF THE QUALITY MANAGEMENT SYSTEM WITH THE PARTICIPATION OF ALL EMPLOYEES AND CONTINUOUS IMPROVEMENT OF ITS EFFICIENCY,

TO COMPLY WITH ALL LAW, REGULATIONS, LEGISLATION AND STANDARD CONDITIONS,

TO PROVIDE THE BEST SERVICE TO OUR CUSTOMERS AND TO BE A RELIABLE COMPANY WITH THE APPROACH OF MEETING CUSTOMER NEEDS AND EXPECTATIONS COMPLETELY IN ALL OUR PROCESSES,

TO SUPPLY QUALITY AND FAST GOODS WITH SUPPLIER COMPANIES WITH MUTUAL CONFIDENCE,

FOLLOWING TECHNOLOGICAL INNOVATIONS AND ACTING WITH APPLICATIONS,

ENSURING THE DEVELOPMENT OF OUR EMPLOYEES THROUGH TRAINING ACTIVITIES AND INCREASE THE FEELING OF BEGINNING,

SOCIAL GENDER EQUALITY; EQUAL WORK EQUAL TERMS AND SUPPORTING WOMEN'S ACTIVE ROLE IN APPROPRIATE AREAS OF SOCIETY AND BUSINESS LIFE,

COMPLYING WITH THE CONDITIONS OF THE QUALITY MANAGEMENT AND CUSTOMER SATISFACTION MANAGEMENT SYSTEM AND CONTINUOUSLY IMPROVE THE EFFICIENCY WITH THE PARTICIPATION OF ALL EMPLOYEES,

MEASURING SATISFACTION WITH THEIR SOLUTIONS BY ANSWERING THE COMPLAINTS,

FINDING AND REMOVING THE ROOT CAUSES OF COMPLAINTS,

OBJECTIVELY HANDLING COMPLAINTS WITHOUT DISCRIMINATION BETWEEN ALL RELATED PARTIES, PRIMARY OUR CUSTOMERS; TO PROVIDE SERVICES BY FAITH TO THE PRINCIPLE OF ACCESSIBILITY, TRACEABILITY, OBJECTIVITY, TRANSPARENCY AND THE CONFIDENTIALITY OF CUSTOMER INFORMATION,

RISING THE EFFICIENCY IN ALL OUR PROCESSES TO AN INTERNATIONAL COMPETITIVE LEVEL WITH A CONTINUOUS IMPROVEMENT APPROACH, BY PROVIDING ALL THE INFORMATION AND RESOURCES REQUIRED TO ACHIEVE THE SET GOALS.